STORE POLICY
CUSTOMER SUPPORT
We are a multidisciplinary team that works with heart and soul to guarantee the best service to our customers. Our products are packed in handmade jute and cloth bags in order to minimize the consumption of disposable cardboard packaging. In addition, they allow our products to be transported anywhere, extending the possibilities
of playing anywhere.
PRIVACY & SECURITY
Amalgama Cia. Ltda. reserves the right to use your data registered in this page for commercial and advertising purposes only.
for commercial and advertising purposes only. Under no circumstances will the data of our customers be used to expose them to third parties.
WHOLESALE INQUIRIES
For inquiries regarding wholesale purchases or for distribution of our products, please contact us directly at info@amalgamatoys.com or call us at +593 998 568971.
PAYMENT METHODS
Credit/debit cards
PAYPAL
offline payments
SHIPPING AND RETURN POLICIES
SHIPPING: Estimated shipping time for each product will take 3 to 5 days to the entire national territory. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you by email or phone. Shipping costs for your order will be calculated and displayed at checkout.
* For international shipments, shipping time may vary from 12 to 20 days.
RETURNS: All products sold are final and are not subject to returns or refunds. We do not offer a customer satisfaction guarantee, since each manually made product undergoes rigorous quality control before being shipped, guaranteeing its optimal condition at the time of delivery. All sales are considered final.